This Agreement sets forth the terms and conditions between S.C One Excellence Travel S.R.L and Tourists/Traveller/Guest who purchase tours and travel services (“You”). This Agreement explains how You purchase tours and travel services and specifically limits the liability of S.C One Excellence Travel S.R.L.
You must read this Agreement before booking a Tour. Booking a tour or travel service constitutes an agreement to all terms and conditions in this Agreement and you warrant that you understand, agree to and accept all terms and conditions contained here.
1. General
S.C One Excellence Travel S.R.L provides tours and travel related services. We do this through our website, www.tourinromania.com (“Electronic Interface”), which is a communication and payment processing system that enables the connection between You and S.C One Excellence Travel S.R.L.
Tour Guides presented on the Site are employees or agents of S.C One Excellence Travel S.R.L. S.C One Excellence Travel S.R.L controls the quality, legality or any other aspect of the services delivered by our Tour Guides / Travel Agents.
2. Transactions
You may seek the services of One Excellence Toues through the use of the Site / email / telephone. Once S.C One Excellence Travel S.R.L has accepted your request for service and your payment has been processed, there is a binding contract between You and S.C One Excellence Travel S.R.L. Once you have purchased a tour or travel service, if there are any issues relating to the service that cannot be resolved directly with the Tour Guide, You should immediately contact the office of S.C One Excellence Travel S.R.L and we will work to resolve the issue and promptly find a solution.
S.C One Excellence Travel S.R.L uses a third party service to process your credit card information. You will not need to provide your credit card details, S.C One Excellence Travel S.R.L will send you with a secured link where you can enter the details yourself and submit the payment.
3. Refunds
Any cancellation by You must be made by telephone or email and acknowledged by S.C One Excellence Travel S.R.L. The date on which the request to cancel is received by S.C One Excellence Travel S.R.L will determine the refund due as follows:
For Multi Day Tours:
If you cancel at least 7 days in advance of the scheduled departure, there is no cancellation fee. If you cancel between 3 and 6 days in advance of the scheduled departure, there is a 50% cancellation fee. If you cancel within 2 days of the scheduled departure, there is a 100% cancellation fee.
For Day Trips:
For a full refund, cancel at least 24 hours in advance of the start date of the tour.
You are strongly encouraged to obtain cancellation insurance. In certain circumstances, this will cover the cost of cancellation.
In some cases, S.C One Excellence Travel S.R.L may cancel a tour due to weather or other circumstances .In the event that S.C One Excellence Travel S.R.L cancels the tour, or does not deliver it as promised, You may choose between a rescheduling of the tour OR a full refund of all money paid or a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded by One Excellence Toues or paid by You, as applicable.
S.C One Excellence Travel S.R.L is not responsible for any incidental expenses You may have incurred in reliance on the tour or travel services booked, including, without limitation, expenses arising from the purchase of visas, vaccinations, non-refundable flights, or of any loss of enjoyment.
4. ACCEPTANCE OF RISK AND WAIVER OF LIABILITY
You acknowledge that all travel involves an element of risk and that some tours offered or provided on request may be adventurous in nature and may involve a significant amount of personal risk. You hereby assume all such risk and You, your estate, your family, heirs and assigns hereby release One Excellence Toues from all claims and causes of action whatsoever arising from any injury, death or other damages, both pecuniary and non-pecuniary, to You that may occur as a result of your participation in the tours offered or as a result of the negligence of any party, including the Tour Guide or any employee, officer, agent, contractor or assign of S.C One Excellence Travel S.R.L, whether such negligence is passive or active.
You are strongly encouraged to obtain suitable medical insurance prior to travelling.
We urge you to exercise caution if you purchase any goods during your tour. Neither S.C One Excellence Travel S.R.L or the Tour Guide make any claims about the quality, source or other provenance of any goods which may be available for purchase.
5. Prohibited Use
The Site may not be used to recruit, solicit, or contact Tour Guides / Travel Agents for employment or contracting for a business not affiliated with S.C One Excellence Travel S.R.L unless you first obtain express written permission from S.C One Excellence Travel S.R.L.
6. Information Provided by You
You are responsible for providing accurate, timely and complete information in connection with Your booking. One Excellemce Tours is not responsible for any claims relating to any inaccurate, untimely or incomplete information provided to us by You.
S.C One Excellence Travel S.R.L will only use your information in accordance with our Privacy Policy. S.C One Excellence Travel S.R.L will use its best efforts to ensure the privacy of all other personal information, however we expressly disclaim any liability for any damage that may result should any information be released to any third parties. You hereby agree to hold S.C One Excellence Travel S.R.L harmless for any damages that may result.
S.C One Excellence Travel S.R.L uses a third party service to process your credit card information, therefore we have no access to your credit card information. For further information regarding that service, please contact S.C One Excellence Travel S.R.L credit card processing company: PayPal – www.PayPal.com
7. Modification of the Terms of this Agreement
S.C One Excellence Travel S.R.L reserves the right to make changes to this Agreement from time to time. S.C One Excellence Travel S.R.L shall provide notice to You of any substantive and/or material changes to this Agreement or any policies posted on the Site by posting such changes on the Site.
8. Term of Agreement
This Agreement will become effective immediately upon booking a tour or travel service and shall remain effective unless terminated by either party as provided here. Either party may terminate this Agreement by providing the other with written or email notice of such termination which shall be effective immediately upon delivery of such notice to the other party. Furthermore, S.C One Excellence Travel S.R.L may terminate this Agreement immediately for any breach by You of this Agreement or any applicable policy of S.C One Excellence Travel S.R.L as posted on the Site from time to time. In the event of termination or expiration, the following sections shall survive: Section 1 (General); Section 4 (Acceptance of Risk and Waiver of Liability); Section 6 (Information Provided by You); Section 8 (Term of Agreement); Section 9 (Intellectual Property Rights); Section 10 (Notice of Trademark Rights); Section 12 (Disclaimer of Warranties); Section 13 (Limitation of Liability); Section 15 (Legal Claims); and Section 16 (Miscellaneous Provisions).
Should You violate the terms of this Agreement, S.C One Excellence Travel S.R.L reserves the right, without prejudice to any other rights or remedies available to S.C One Excellence Travel S.R.L, to terminate your use of services immediately at its sole discretion.
9. Intellectual Property Rights
All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively “Proprietary Material”) that You see or read on the Site is owned by S.C One Excellence Travel S.R.L, or is used with the owner’s permission. This Proprietary Material is protected in all forms, media and technologies. You may not copy, download, use redesign, reconfigure, or retransmit anything from the Site without the prior written permission of S.C One Excellence Travel S.R.L.
10. Notice of Trademark Rights
The service marks and trademarks S.C One Excellence Travel S.R.L and the S.C One Excellence Travel S.R.L logo are service marks owned by S.C One Excellence Travel S.R.L. Any other trademarks, service marks, logos and/or trade names appearing on the Site are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the prior written permission of S.C One Excellence Travel S.R.L or the applicable owner.
11. Privacy
S.C One Excellence Travel S.R.L is committed to ensuring the privacy of the information you give us. Our Privacy Statement is located on the S.C One Excellence Travel S.R.L Site.
12. Disclaimer of Warranties
YOU EXPRESSLY AGREE THAT THE USE OF THIS SITE IS AT YOUR SOLE RISK. S.C One Excellence Travel S.R.L DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE OR MERCHANDISE PROVIDED THROUGH THE SITE. THE SITE IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE.
13. Limitation of Liability
Under no circumstances will S.C One Excellence Travel S.R.L be liable to You for any indirect, incidental, consequential, special or exemplary damages arising from any provision of this Agreement or from the provision of any tours or other services purchased from the Site. Furthermore, the TOTAL liability of S.C One Excellence Travel S.R.L arising with respect to this Agreement and the Site shall in no event exceed the total amounts paid by You to S.C One Excellence Travel S.R.L under this Agreement.
14. Notice
Any notice or other communication to be given hereunder will be in writing and given by facsimile, postpaid registered or certified mail return receipt requested, or electronic mail.
15. Legal Claims
For all disputes between S.C One Excellence Travel S.R.L and You relating to the Site, this Agreement, transactions facilitated or conducted through the Site, tours and travel services ordered or purchased through the Site, dealings between You and S.C One Excellence Travel S.R.L, or any related matters (“Disputes”), the parties will attempt to find the least onerous solution to the Dispute. If a Dispute cannot be resolved by the parties, then the Dispute must be resolved before the courts of Bucharest, Romania, and you hereby irrevocably submit and attorn to the exclusive jurisdiction of the courts of Bucharest, Romania, in respect of all Disputes. Proceedings regarding Disputes must be commenced in a court of competent jurisdiction in the City of Bucharest, Romania, within six (6) months after the Dispute arose. Any shorter time limit provided by statute or other law remains unaffected.
16. Miscellaneous Provisions
Failure by S.C One Excellence Travel S.R.L to enforce any provision(s) of this Agreement shall not be construed as a waiver of any provision or right. These Terms of Use, and all other aspects of use of the Site, shall be governed by and construed in accordance with the laws of Romania.
These Terms of Use and the Liability Release, if applicable, constitute the entire agreement between You and S.C One Excellence Travel S.R.L with respect to the Site and / or travel services. If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall be enforced to the fullest extent possible, and the remaining Terms of Use shall remain in full force and effect. These Terms of Use inure to the benefit of S.C One Excellence Travel S.R.L, its successors and assigns.
Nothing in this Agreement shall be construed as making either party the partner, joint venture, agent, legal representative, employer, contractor or employee of the other. Neither party shall have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action, that shall be binding on the other, except as provided for herein or authorized in writing by the party to be bound.