Terms and Conditions

1 Introduction to Terms and Conditions

In the Terms and Conditions detailed below, the company One Excellence Travel sets out the responsibilities the company has to its customers and which the customer has to the company when a contract is made between the two parts. One Excellence Travel will be here after referred to as One Excellence Travel, Us, Company, We, Our or Ourselves and the customer will be referred as You, Your, Client.

The terminology used from henceforth applies to the Terms and Conditions, Cancellation Policy and Privacy Policy and any or all Agreements. All terms mentioned here refer to the offer, acceptance and consideration of payment required to undertake the process of assistance to the Client in the most suitable manner in order to meet the Client’s needs on the subject of providing the Company’s declared services, in accordance with and subject to current Romanian Law.

For this reason, it is necessary that you read and understand the contents of our Terms and Conditions.

By making a booking with One Excellence Travel, you confirm that you are 18 years old or older. As well as this, you confirm that you understood and accepted our booking conditions on your behalf and that all details you provide to us on our website in order to purchase the Service from our company will be correct. You are fully responsible for any consequences resulting from your details being provided incorrectly.

2 Exclusions and Limitations for use of website

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

3 Services provided

One Excellence Travel provides tours of the country Romania. We offer both set private tours, where the route has been planned and listed on the website, as well as provide consultation for the customer to choose his or her own route.

4 Passenger responsibilities

After booking one of our services, should the need arise to reschedule the trip or cancel it, please inform us as soon as possible. The company is not liable for the failure of fulfillment of services if the Client did not make use of the information given in the booking confirmation.

If you are at the address appointed as the pick-up point at the agreed time and cannot find our driver or guide, or you cannot find the meeting point, please contact us by using the telephone number from the emergency line mentioned in the order confirmation.

On the duration of the service package offered by us, you are responsible for your own person.

5 Health and Medical Conditions

If you are challenged with a physical disability and require transportation of mobility aids (e.g. wheelchair), please inform us at the time of booking so that we may provide an appropriate vehicle. This means of transportation may incur an additional fee. Furthermore, our company will make efforts to accommodate the needs of disabled clients, but will not be held responsible in case it is unable to do so due to denial of services from other parties involved, such as: hotels, restaurants or any independent suppliers.

Please note that all One Excellence Travel personnel (Tour Guide, Driver) cannot provide assistance in walking, dining, getting on and off vehicles and other personal needs for clients with disabilities. Therefore we strongly advise that you be accompanied by a qualified and physically able person on your trip.

6 Children

Children under the age of three must be transported in a special chair, and will be counted as a passenger. Additional fees will be charged if we need to provide this chair. Should you bring your own, you will not have to pay anything extra.

For the overnight stays please inform us if you wish for your child to room with you, in which case we will inquire about an additional bed from the lodging, or if you wish your child to have a separate room, or if you wish to book an apartment. All of these options may incur additional charges.

7 Acceptance of risk and waiver of liability

Traveling involves an element of risk with some tours on our offer being more adventurous, therefore increasing the level of personal risk. You assume all such risk during the trip and you, your estate, your family, heirs and assigns release and hold harmless One Excellence Travel and its guides from any claim or lawsuit of action arising from any injury or other damages, both pecuniary and non-pecuniary, to You that may occur as a result of your participation in the tours offered or as a result of the negligence of any party, including the Tour Guide or any employee, agent, contractor or assign of One Excellence Travel, whether such negligence is passive or active. We strongly encourage You to obtain suitable medical insurance prior to your trip.

We do not accept liability for any loss, damage or expense resulting from a major-force event. Major-force means unusual and unforeseeable circumstances beyond our control or the control of our suppliers, the consequences of which neither Us nor our suppliers could avoid even with all due care, including, but not limited to, war or terrorist activities, threatened or actual, civil unrest, riot, epidemic or outbreaks of illness, threatened or actual, adverse weather conditions, industrial action, fire, flood, drought, natural or nuclear disaster, closures, changes imposed by rescheduling of aircraft or boats, unavoidable technical problems with transport, machinery or equipment, power failure, or any other event outside our control the consequences of which could not have been avoided even if all due care had been exercised, which either delays or extends the tour, compels a change in the holiday arrangements or its cancellation.

We urge you to exercise caution upon the purchase of any goods during the tour with us. Neither One Excellence Travel or the Tour Guide make any claims about the quality, exact source or other provenance of any goods that may be available for purchase.

Our company cannot be responsible for any loss of personal items or luggage and no guarantee can be given from our part to recover the loss.

8 Insurance

It is highly advised that upon the start of your tour with our company, you and all members of your party who accompany you on the tour have comprehensive travel insurance that is adequate for your needs. Your insurance should include cover for cancellation, medical and repatriation expenses, personal injury, death, cover for loss of baggage, money and valuables, personal liability, delay and missed departure.

9 Booking a service

You can order our services through our website with a valid credit or debit card. In order to make a booking you need to choose the desired service and fill in the form containing all the data necessary (date, destination, number of travelers etc) and follow the instructions on our webpage with regards to payment. After sending the booking details, the payment was accepted and your order confirmed, within the next 24 hours you will be sent a confirmation email to the email address provided in the form. Please this email carefully, as it features important information about your booked services. If you did not receive your confirmation message in this time-frame, please also check your spam or junk or bulk folders of your email address and if you still do not have it please call us as soon as possible.

We can only accept online bookings minimum 3 days prior to the departure time for one day tours and 5 days prior to first day of the trip for the tours that take up more than one day.

It is necessary that you give us your mobile phone number and email address, so that we can contact you in case any changes are made in the service you booked. Should you fail to provide us a telephone number and a valid email address, we do not take responsibility for notifying you about such possible changes.

10 Order confirmation

Following a successful booking of a service on our webpage, you will receive a confirmation email on the email address you gave us. Please read this email carefully, as it contains important information about your booked services. The order confirmation will be sent out to your email address within 24 hours after booking the service. We do our best to ensure that every passenger will get their confirmation in time. If you did not receive your confirmation message, please check your spam or junk or bulk folders of your email account and if you still don’t have it please call us as soon as possible.

The confirmation will contain the following information:

  1. the name and itinerary of the confirmed tour
  2. reference number
  3. the date of the tour
  4. the time the tour starts
  5. the address where we pick you up from
  6. name and mobile telephone of the person who made the booking
  7. number of passengers
  8. amount paid and the balance due to be paid
  9. emergency phone numbers

Please check all the booking details thoroughly advising us immediately if you believe an error has been made.

We cannot be held liable for any services that failed to be fulfilled because the clients did not read the information provided in the confirmation.

11 Terms of Payment

One Excellence Travel offers two types of tours: one day tours and 2+ days tours. In the situation of the one day tours, no deposit needs to be paid. However, the tour will be booked once you receive the confirmation from us. As regards the 2+ days tours, we need to receive a deposit of 20% of the entire amount due, within 5 (five) days after obtaining our confirmation for the reservation or, in case the tour is due in less than 7 days, at the latest 3 (three) days after receiving our confirmation for the reservation of the tour. The remaining 80% will be paid directly to the guide at the end of the tour or start of the tour. If we fail to receive the agreed amount, the client will not be able to use the respective tourism services.

The payment can be made by the main types of credit cards recognized that are also mentioned on the Website. We reserve the right to charge any additional fees (or charges) that may occur at the time of the booking by credit card. In this case you will be notified about any applicable fees. We reserve the right to transfer the costs related to charge back penalties.

12 Modifications of the Terms of Agreement

We reserve the right to modify these Terms and Conditions. Should important changes arise after the completion of the booking we will inform you and use the terms and conditions valid upon the time of your booking.

13 Legal Claims

These Terms and Conditions constitute the entire agreement of the parties with respect to the subject matter hereof. No waiver by One Excellence Travel of any breach or default hereunder shall be considered to be a waiver of any preceding or subsequent breach or default.

All disputes that may arise between One Excellence Travel and You with regard to the Site, this Agreement, transactions facilitated or conducted through the Site, tours and travel services ordered or purchased through the Site, or any dealings between You and One Excellence Travel, the parties will try to find the least onerous solution to the Dispute. In the event of a Dispute not being resolved by the parties, the Dispute will be resolved before the courts of Bucharest, Romania. You hereby irrevocably submit to and acknowledge the jurisdiction of the courts of Bucharest, Romania with regard to all Disputes. Proceedings relating to the Disputes have to be commenced in a court of competent jurisdiction in Bucharest, Romania within six (6) months after the Dispute arose.


Cancellation or Modification by Us

Every effort will be made to operate all services as advertised but it must be remembered that we use independent suppliers such as hotels etc., over whom we have no direct control. On occasions, changes do have to be made and we reserve the right, at our discretion, to modify or cancel any service booked at any time. Most of these changes are minor. However, if we consider them a material modification we will endeavor to advise you at least 24 hours before the start of the tour and if you accept them, they will form part of the contract between you and us.

A material modification is one which has a serious effect on your holiday and includes, for example, a change of departure date, departure point, or change of departure time of more than twelve hours, which may, depending on the circumstances, cause substantial inconvenience to you. We do not consider a change of hotel or accommodation as material.

If the Service had to be cancelled or changed because of force majeure events (circumstances unforeseeable or beyond our control), we will notify you as soon as we can. In this event, the following alternatives are available:

  • an alternative tour of equivalent quality, equivalent price and maintaining the same dates of travel
  • an alternative tour of equivalent quality and equivalent price, but on different dates of travel

However, in this case, we cannot take responsibility for any losses you may suffer.

If our company cannot provide you with the service you ordered because of our employees’ or suppliers’ fault, the price paid for the booked service will be refunded. In this case our liability will be limited to the price of the booked service.

We reserve the right to change the pick-up time for any service if necessary. Our clients will be contacted by phone about such changes at least 4 hours before departure on the mobile phone number provided in the booking.

Cancellation by You

Cancellation of a booking by you must be made by email to our main contact address (see our contact page); an oral message is insufficient. This avoids any misunderstanding. We will not treat a booking as cancelled until written notice by email is received by us.

In case of tours that are 2+ days long, if the cancellation is within 4 days of the departure date, the following charges will apply:

Days before departureRefund
Over 4 DAYSDeposit – Costs incurred by our company
Less than 4 DAYSNo refund

The costs incurred by our company include hotel reservations, arrangements with other service suppliers (restaurants, museums) and transaction fees.

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practice.

Information we collect

We collect no information from you other than the information you provide to book with us.

How we use information

To contact you regarding our products or your inquiries.

Our commitment to data security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.